Last updated: 11/03/2026

This Subscription Policy explains how recurring orders work when you purchase products on a subscription basis from Mushmore Pty Ltd.

By purchasing a product through a subscription, you agree to the terms outlined below.

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1. How Subscriptions Work

Some Mushmore products may be available as recurring subscriptions.

When you choose a subscription option, your selected product will automatically be delivered at the frequency you choose during checkout (for example every 30 days).

Your payment method will be automatically charged before each shipment.

Subscriptions are designed to provide a convenient way to receive your products regularly without needing to place a new order each time.

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2. Billing

When you start a subscription:

• you will be charged at the time of the initial order

• future charges will occur automatically according to the selected delivery schedule

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices may change over time. If the price of a subscription product changes, we will notify you before the next billing cycle.

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3. Managing Your Subscription

You can manage your subscription at any time through your customer account or subscription portal.

Depending on the subscription platform used, you may be able to:

• change delivery frequency

• skip an upcoming delivery

• update your shipping address

• update your payment method

• cancel your subscription

Changes should be made before the next billing date to ensure they apply to the upcoming order.

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4. Cancelling a Subscription

You may cancel your subscription at any time.

To cancel a subscription, you can:

• log into your account and manage your subscription settings, or

• contact our customer support team at support@mushmore.com

Cancellation requests must be made before the next billing date to prevent the next order from being processed.

Once an order has been processed or shipped, it cannot be cancelled.

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5. Failed Payments

If a subscription payment cannot be processed, the system may attempt to charge the payment method again.

If payment continues to fail, your subscription may be paused or cancelled until a valid payment method is provided.

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6. Subscription Discounts

From time to time, Mushmore may offer special pricing or discounts for subscription purchases.

These discounts are available only while the subscription remains active and may change or be discontinued at any time.

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7. Returns and Refunds

Subscription orders are subject to our Returns & Refund Policy.

Please refer to that policy for full details regarding returns, replacements, and refunds.

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8. Changes to This Policy

Mushmore Pty Ltd may update this Subscription Policy from time to time.

The latest version will always be available on this page.

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9. Contact Us

If you have any questions about subscriptions, please contact us:

Mushmore Pty Ltd
ABN: 74692173470
Email: support@mushmore.com