Last updated: 11/03/2026

This Shipping Policy explains how orders are processed and delivered when you purchase from Mushmore Pty Ltd.

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1. Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

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2. Shipping Within Australia

We ship orders across Australia using trusted shipping carriers.

Estimated delivery times within Australia are typically:

• Standard Shipping: 2–6 business days

• Express Shipping: 1–3 business days

Delivery times may vary depending on your location and the carrier.

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3. International Shipping

We may offer international shipping to selected countries.

International delivery times vary depending on destination and customs processing. Estimated delivery times typically range between:

• 7–15 business days

Customers are responsible for any customs duties, taxes, or import fees required by their country.

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4. Shipping Costs

Shipping costs are calculated at checkout based on:

• delivery location

• order size or weight

• selected shipping method

Promotional offers such as free shipping may be available from time to time.

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5. Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

Tracking updates are managed by the shipping carrier and may take some time to appear after dispatch.

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6. Delayed Deliveries

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

• carrier delays

• weather conditions

• customs processing

• peak shipping periods

Mushmore Pty Ltd is not responsible for delays once an order has been handed to the shipping carrier.

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7. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

Mushmore Pty Ltd cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at support@mushmore.com.

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8. Lost or Missing Packages

If your order appears to be lost in transit, please contact us and we will assist in opening an investigation with the shipping carrier.

In some cases, carriers may require additional time to complete their investigation before a replacement or refund can be issued.

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9. Contact Us

If you have any questions regarding shipping, please contact us:

Mushmore Pty Ltd
ABN: 74692173470
Email: support@mushmore.com